Refund Policy
Express IT'S Courier and Logistics Services Refund Policy
1.Refund Eligibility
a. Refunds are only applicable in specific circumstances, such as:
Service failure on our part (e.g., No Service, RTO Due To Technical Issue). Cancellation of services within the specified timeframe (if applicable).
2. Service Failure
a. If we fail to meet the agreed-upon service standards, you may be eligible for a refund.
b. Claims for service failure must be reported in writing within 3 days of the service date.3. Cancellation Policy
a. Customers may be eligible for a refund if they cancel a service within same days before In Transit the shipment.
b. Cancellation requests must be submitted in writing.
4. Refund Process
a. To initiate a refund, customers must contact our customer service department at 022-49699970
b. Refunds will be processed after 45 days of approval.
5. Documentation
a. All refund requests must be accompanied by relevant supporting documentation.
6. Non-Refundable Items
a. Certain fees, such as [AWB Charges, DDP Charges, Address Correction Charges and after In transit shipment are non-refundable.
b. Insurance fees are non-refundable after the service has been completed.
7. Refund Method
a. Refunds will be issued using the same method as the original payment.
b. We are not responsible for any fees or charges incurred by the customer's bank or financial institution..
8. Changes to Refund Policy
a. We reserve the right to update, change, or replace any part of this Refund Policy at any time.
b. We are not responsible for any damage or loss that may occur during the customs inspection process.
9. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at 022-49699970
