Shipping Policy

Shipping Policy

Express IT'S Courier and Logistics Services Shipping Policy

1. Shipping Methods

a. We offer various shipping methods, including By Air, Sea, Door To Door And Airport To Airport

b. The shipping method selected may affect delivery times and costs.

2. Shipping Rates

a. Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method.

b. Additional fees may apply for special services, such as expedited shipping or insurance.

3. Delivery Times

a. Estimated delivery times are provided for each shipping method.

b. Delivery times are indicative and not guaranteed. Factors such as weather conditions and customs clearance may impact delivery.

4. Tracking

a. We provide shipment tracking information for most services.

b. Customers can track their shipments through our website or by contacting customer service.

5. Address Accuracy

a. Customers are responsible for providing accurate shipping addresses.

b. Additional charges may apply for address correction or redirecting shipments.

6. Customs and Duties

a. Customers are responsible for all customs duties, taxes, and fees associated with international shipments.

b. We are not responsible for delays caused by customs processing.

7. Undeliverable Shipments

a. If a shipment is undeliverable due to incorrect address or other reasons, additional charges may apply for return shipping or address correction.

b. Customers will be notified of undeliverable shipments, and options for re-delivery or return will be provided.

8. Inspection of Goods

a. Shipments may be subject to inspection by customs or other authorities.

b. We are not responsible for any damage or loss that may occur during the customs inspection process.

9. Lost or Damaged Shipments

a. Customers must report lost or damaged shipments within 2 days of delivery.

b. Claims for lost or damaged shipments must be submitted in writing, accompanied by relevant documentation.

10. Changes to Shipping Policy

a. We reserve the right to update, change, or replace any part of this Shipping Policy at any time.

11. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at 022-49699970